In complex production environments, efficiency is not driven by technology alone, but also by interaction.
In production, every minute counts. Yet, knowledge often lives in people’s heads. Searching for the right info takes time. Onboarding and daily work depend on who knows the answer. Knowledge exists, but access is tough.
Rethinking interaction in complex environments
The challenge was clear: redefine the dialogue between people and systems in regulated environments. The goal: enable efficient, reliable interactions with PAS-X knowledge. All while maintaining compliance and ensuring global scalability. We translated access into an easy, approachable model.
TEAMS' strategic design expertise in complex systems made this shift possible.
Introducing K.AI for PAS-X users
We moved away from the traditional "Documentation + Hotline" model. Instead, we built an AI-first knowledge gateway. K.AI became the instant expert for PAS-X users, speaking the language of the shopfloor. It answers questions quickly and knows every detail of the system.
Designing trust through character
The avatar design was key. Friendly, gender-neutral, and deliberately non-human. These were purposeful choices to build trust. By making the AI visibly non-human, we created space for learning without breaking user confidence. When the system makes mistakes, users respond with patience—not distrust. The character design signals improvement and support, not perfection.
Driving real impact
Organizational change & digital readiness
With K.AI, Körber is leading a digital shift. A clear roadmap to version 3.4 strengthens the product ecosystem.
Operational efficiency & compliance
Improved daily efficiency while strengthening adherence to regulatory and compliance requirements.
Onboarding speed & knowledge availability
Faster onboarding and knowledge transfer with significantly reduced reliance on human support.
Usability in regulated workflows
K.AI meets GMP-compliant standards, becoming an integral part of regulated operations.
Filters for scope or topic
Relevant answers in text and supporting documentation with links and attachments and preview
Prompt catalog for future chats
Reactions and user feedback
The interaction features of K.AI guide users through complex procedures, builds trust and enable reliable access to the PAS-X universe.
By adapting the existing Körber Design System, K.AI feels like a natural extension of the PAS-X ecosystem, reinforcing brand consistency and technological leadership.
