A New Healthcare
Experience

Dentsply Interactive Control

Users Weigh In on Digital Medical Tech

In 2015 we partnered with Dentsply, the world’s largest manufacturer of professional dental products and technologies to create a high-impact user experience for their ultrasonic scaling system.

Understanding how dental hygienists use their equipment – and what they most need - was a critical first step for our user experience design team. To begin our research, we organized the hygienists into small focus groups - which allowed us to learn about their experiential and emotional interactions with the existing devices.

From the discussion, we were able to apply the experiences they desired - and translate them into tangible features. The key takeaways were an easy-to-clean system, sanitary technology options, and a simple user interface - since a long day with many patients calls for more intuitive, engaging, and easy-to-operate interfaces – creating more time for patient care means less time spent tampering with complicated operations.

 

The final product is truly a design from the inside out – and comes directly from the dental hygienists experience and point of view. Its simple form, with a large radius is easy-to-clean, and digital touch screen technology allows for an easy wipe down – plus the deduced operation panel makes operating the device as easy as a swipe of the screen.

The new design shows exactly how understanding users’ pain points can dramatically change the look and feel of a device. In the end, we created a new visual brand language for Dentsply, offering both a contemporary new look and a better experience for hygienists and their patients.

"Developed around an intuitive UI, TEAMS created a unique user experience by allowing both patient and hygienist to share control."

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