Safety personnel performing Clearance measurement digitally connected with DRÄGER CSE Connect

The Value of Holistic Design for Digital Solutions

TEAMS Digital

Empathy, the Key to Success

Digitalization Design Systems Digital Solutions Design User Experience Interaction Design TEAMS Digital

The expectations of digital solutions have changed significantly. In addition to pure function, essential aspects such as user-friendliness and brand experience must now be integrated, so taking the user's perspective is essential for successful solutions. This results in a whole range of requirements that have to be harmonized. Design is not a luxury but a necessity.

Conveying Values - Digitally and Interactively

Design is a relevant economic factor for successful companies. To survive in today's competitive environment, brands must express clear values. This understanding of values is conveyed through a continuous brand experience. Focus does not only lie in respective touchpoints, but the interactive chain of these touchpoints must be understood as a holistic experience.

TEAMS stands for individual and specific digital solutions with the highest usability standards and design to convey brand values into narratives because every product is a chapter of the brand story.

Portrait of Marco Kapetan Creative Director Brand and Interaction Design

“Digital transformation should be understood as the opportunity to stay relevant in the future in the global competition. Digitalization means cultural change”.

Marco Kapetan, TEAMS Hamburg Creative Director Brand & Interaction Design

Portrait of Simon Koch Art Director Interaction Design

“Digitalization does not mean enabling people to work from home. The digital potential already exists, but the goal must be to use the data sensibly and sustainably, to eliminate the digital chaos that too many leave behind”.

Simon Koch, TEAMS Hamburg Art Director IxD

Successful Digital Solutions are Holistic in their Approach


Adaptive Design Process

The best solutions come from collaborative work. At TEAMS, we do not work for, but with the customer. Our approach is to understand and perfect our clients' workflows by merging our expertise with that of the customer.

Through our design processes, we are able to respond to the individual needs of our customers and their projects, providing them with advice and at the same time supporting them effectively.

Visual of our Design Methodic - learn, then plan and then create - TEAMS' iterative process


Emotionally charging interactions between people and brands.

Branded Interaction Design


Development of successful solutions for the future.

Digital Product Strategy


Simulating, testing, and evaluating concepts.

Digital Prototyping

Developing solutions for real problems through empathy.

User Experience Design


Making machines accessible and usable for humans.

User Interface Design


Making design and principles adoptable for people.

Design Systems

Ready? Let’s Get Started!

Within the Starter Package, tasks, requirements, and the objectives for the entire project are worked out together. This allows the scope and effort to be determined cost-effectively at an early stage.

1. Defining Principles of Cooperation and Setting Goals

At the start of the project, there is a detailed briefing in a strategy workshop, which is also used to joint the entire project and define the scope of tasks. Fundamental questions regarding responsibilities, the set targets, and the timeline of the project are clarified. At this time, everyone involved in or responsible for the project should be present to include all the project team's needs, create transparency, and ensure good communication within the project from the very beginning.

workshop scenario with multiple participants building ideas with lego bricks
simplified visual TEAMS POV people focused meaningful experience and analogue knowledge

2. Understanding and Evaluating the Situation

We determine solutions methodically.

Based on user journeys, all touchpoints in the user's daily interaction with the product are presented on a timeline. This enables us to identify potentials and weaknesses at an early stage and to derive initial requirements and tasks.

With a user journey, the user's perspective is adopted to understand in an empathic way which needs of the user have to be satisfied and which expectations they have of the product.

workshop scenario with multiple participants evaluating different interaction concepts
DRÄGER TEAMS product vision of worker using digital wireless tool connected to his colleague in the office - easy data transfer

3. Defining a Common Vision

Lay the foundation, analyze & define goals.

The product vision serves in particular about orienting the project team and about jointly focusing on a goal. It is based on the most important usage cases of the software and conveys the main functions, the context of use, and the look & feel within one or more scenarios. The result is an overall picture of internal and external communication.

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